About Us
Welcome to Veluniix.
Veluniix is an online shopping platform operated by Nantong Huicaiyan Technology Co., Ltd. We are committed to providing customers with a convenient and transparent way to explore products, complete purchases, and receive support throughout their shopping journey.
Our store focuses on creating a clear and reliable shopping environment by providing accurate product details, straightforward order information, and customer assistance when needed.
All business operations conducted through veluniix.com are managed by Nantong Huicaiyan Technology Co., Ltd., including order processing, customer communication, shipping coordination, return assistance, refund handling, and other related services.
Our Commitment to Customers
At Veluniix, we understand that customers value simple purchasing experiences and responsive support.
We aim to provide useful product information and clear service procedures so customers can better understand their purchases before and after placing an order.
Our customer support team is available to assist with various requests, including:
- Product questions and usage information;
- Order confirmation and purchase details;
- Payment-related concerns;
- Shipping progress and delivery updates;
- Tracking assistance;
- Return and refund requests;
- Issues regarding received products; and
- Other questions related to purchases made through our store.
We review each request carefully and provide assistance based on the specific situation and applicable store policies.
Customer Assistance
If you need help with an order or have questions about our products, please contact our customer service team.
For faster assistance regarding an existing order, we recommend providing your order number and relevant details when contacting us.
Our team will review your inquiry and respond during our customer service hours.
Contact Information
Customer Service Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Support Hours:
9:00 AM–6:00 PM PDT
Emails received outside of support hours will be handled during the next available service period.
Business Information
Brand Name:
Veluniix
Company Name:
Nantong Huicaiyan Technology Co., Ltd.
Registered Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China
Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Veluniix is operated by Nantong Huicaiyan Technology Co., Ltd., which is responsible for the operation of the online store and related customer service activities, including order management, shipping coordination, return support, and refund processing.