FAQ
Thank you for shopping with Veluniix.
The Veluniix online store is operated by Nantong Huicaiyan Technology Co., Ltd. This Shipping Policy explains the available shipping methods, estimated delivery times, shipping fees, order processing procedures, and related delivery information for purchases made through veluniix.com.
Order Processing Time
After your payment has been successfully confirmed, orders are generally prepared and processed within:
1–5 business days
Business days do not include weekends or public holidays.
Processing times may vary depending on order volume, promotional periods, holidays, inventory availability, or other unexpected operational circumstances.
Once your order has been shipped, a shipping confirmation email containing available tracking information will be sent.
Shipping Destination
Currently, Veluniix provides shipping services to eligible addresses within:
United States
Shipping availability may depend on the delivery location, carrier coverage, product availability, and other logistical conditions.
Shipping Cost
Our current U.S. standard shipping option is:
Orders of $39.90 USD or more:
$5.99 USD Standard Shipping
The applicable shipping fee and available delivery options will be displayed during checkout before payment is completed.
Estimated Delivery Time
After an order has been dispatched, standard delivery within the United States generally takes:
10–20 business days
Please note that delivery time refers to the shipping period after shipment and does not include the order processing time.
Actual delivery times may be affected by factors including:
- Carrier handling procedures;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Local delivery situations; or
- Other circumstances outside our reasonable control.
Order Fulfillment
Orders may be prepared through our fulfillment arrangements or third-party logistics partners.
The fulfillment location may vary depending on:
- Product availability;
- Inventory location;
- Warehouse arrangements;
- Shipping destination; and
- Logistics capacity.
For this reason, the shipping origin shown on your package may differ from the registered business address of Nantong Huicaiyan Technology Co., Ltd.
The use of fulfillment partners does not affect your rights under this Shipping Policy or our Return & Refund Policy.
Tracking Information
After your order has been shipped, tracking details will be provided to the email address submitted during checkout when available.
Tracking information may include:
- Tracking number;
- Carrier details; and
- Shipment updates.
Please allow some time for tracking information to become available after the package has been received by the carrier.
Delayed Shipments
If your package has experienced an extended delay or tracking information has not updated for an unusually long period, please contact:
Please provide:
- Order number; and
- Tracking number, if available.
Our team will review the available shipping information and provide assistance based on the situation.
Lost Packages
If you believe your order may have been lost during transit, please contact:
Please include your order number and any available tracking information.
We will review the shipment details and assist with the appropriate next steps.
Delivered Package Not Received
If tracking shows that your package has been delivered but you cannot locate it, please check:
- Around your delivery area;
- With household members;
- With neighbors when appropriate;
- With building management or reception if applicable; and
- Any carrier delivery notes or delivery confirmation details.
If the package remains missing, please contact:
We will review the available delivery information and provide further assistance.
Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Address change requests should include:
- Order number;
- Correct shipping address.
Requests can only be considered before the order enters processing or shipment preparation.
Once an order has been processed or dispatched, we may be unable to modify the delivery address.
Please carefully review your shipping information before completing checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If delivery issues occur due to incorrect or incomplete address information, we will review the available order and shipping details before determining the appropriate solution.
Shipping Confirmation
After your order has been dispatched, a shipping confirmation email will normally be sent.
If you cannot locate the email, please check:
- Spam folder;
- Junk folder;
- Promotions folder.
If you still cannot find your shipping confirmation, please contact:
Circumstances Beyond Our Control
Delivery times may occasionally be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Carrier interruptions;
- Transportation delays;
- Public holidays;
- Emergency situations; or
- Other unexpected logistics issues.
We will provide reasonable assistance based on the information available when such situations occur.
Returns, Cancellations and Refunds
For information regarding:
- Return eligibility;
- Return procedures;
- Cancellation requests;
- Return shipping responsibilities; and
- Refund processing,
please review our Return & Refund Policy.
Shipping Support
For questions regarding shipping fees, processing times, delivery estimates, tracking information, address updates, delayed packages, or other shipping matters, please contact:
Customer Service Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
When contacting us about an existing order, please include your order number and tracking information if available.
Company Information
Brand Name:
Veluniix
Legal Company Name:
Nantong Huicaiyan Technology Co., Ltd.
Website:
veluniix.com
Registered Business Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
Veluniix is owned and operated by Nantong Huicaiyan Technology Co., Ltd.