Shipping Policy
Thank you for shopping with Veluniix.
Veluniix is operated by Nantong Huicaiyan Technology Co., Ltd.
This Shipping Policy describes how orders placed through veluniix.com are handled, including order preparation, shipping options, estimated delivery times, tracking information, address updates, and support for delivery-related issues.
Order Preparation Time
After your payment has been confirmed, orders generally require:
1–5 business days
for processing, preparation, and shipment arrangement.
Business days do not include weekends or public holidays.
Processing times may be extended during periods such as:
- Promotional events;
- Holiday seasons;
- Increased order volume;
- Temporary fulfillment delays; or
- Other unexpected operational circumstances.
Once your order has been shipped, a confirmation email with available tracking information will be sent.
Shipping Availability
At this time, Veluniix ships to eligible addresses within:
The United States
Shipping availability may vary depending on delivery location, carrier service coverage, product availability, and other logistical considerations.
If we are unable to complete delivery to the address provided, we may contact you using the information associated with your order.
Shipping Fees
Our current U.S. standard shipping option is:
Orders of $39.90 USD or more:
$5.99 USD Standard Shipping
Estimated delivery time after shipment:
10–20 business days
The applicable shipping method and shipping charge will be displayed during checkout before payment is completed.
Delivery Estimates
After an order has been dispatched, standard delivery within the United States generally takes:
10–20 business days
This timeframe applies only to the transportation period after shipment and does not include the processing time required before dispatch.
Delivery estimates may be affected by factors including:
- Carrier processing times;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Local delivery conditions; or
- Other circumstances outside our reasonable control.
If your package experiences an unexpected delay, please contact our customer service team for assistance.
Order Fulfillment
Orders may be prepared through our fulfillment arrangements or through third-party logistics partners.
The fulfillment location may depend on:
- Product availability;
- Inventory arrangements;
- Warehouse capacity;
- Shipping destination; and
- Logistics resources.
Because of these arrangements, the shipping origin shown on your package may differ from the registered business address of Nantong Huicaiyan Technology Co., Ltd.
The involvement of fulfillment partners does not change your rights under this Shipping Policy or our Return & Refund Policy.
Shipment Tracking
After your order has been shipped, available tracking information will be sent to the email address provided during checkout.
Tracking details may include:
- Tracking number;
- Carrier information; and
- Shipment tracking instructions.
Please note that tracking updates may not appear immediately after shipment. Some delays may occur while the carrier receives and processes the package.
Delayed Orders
If your shipment has not updated for an extended period or appears significantly delayed, please contact:
Please provide:
- Order number; and
- Tracking number, if available.
Our team will review the shipment details and provide assistance based on the available information.
Lost Packages
If you believe your order has been lost during transportation, please contact:
Please include your order number and any available tracking information.
We will review the shipment status and may work with the relevant carrier or logistics partner when necessary.
Depending on the circumstances, possible solutions may include a replacement, eligible refund, or another appropriate resolution.
Package Marked Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please check:
- Around your delivery location;
- With household members;
- With neighbors when appropriate;
- With building management or reception if applicable; and
- Any carrier delivery notes or confirmation details.
If you are still unable to locate the package, please contact:
We will review the available delivery information and assist with the next appropriate steps.
Address Updates
If you need to correct your shipping address after placing an order, please contact us as soon as possible.
Please provide:
- Order number;
- Updated shipping address.
Address changes can only be considered before the order enters processing or shipment preparation.
Once an order has been shipped, we may be unable to modify the delivery address.
Please carefully check your shipping details before completing checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If delivery problems occur due to incorrect or incomplete address details, we will review the order information and available shipping records before determining the appropriate solution.
Shipping Confirmation
After dispatch, a shipping confirmation email will normally be sent.
If you cannot locate the email, please check:
- Spam folder;
- Junk folder; and
- Promotions folder.
If the email is still unavailable, please contact:
Events Outside Our Control
Delivery times may occasionally be affected by situations beyond our reasonable control, including:
- Severe weather;
- Carrier interruptions;
- Transportation delays;
- Public holidays;
- Emergency situations; or
- Other unexpected logistics events.
When such situations occur, we will provide reasonable assistance based on the available information.
Returns, Cancellations and Refunds
For information regarding:
- Return eligibility;
- 14-day return period;
- Return procedures;
- Authorized return addresses;
- Return shipping responsibilities;
- Order cancellation requests; and
- Refund processing,
please review our Return & Refund Policy.
Shipping Support
For questions regarding shipping fees, processing times, delivery estimates, tracking information, address changes, delayed shipments, or missing packages, please contact:
Customer Service Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
When contacting us about an existing order, please include your order number and tracking number if available.
Company Details
Brand Name:
Veluniix
Legal Company Name:
Nantong Huicaiyan Technology Co., Ltd.
Website:
veluniix.com
Registered Business Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
Veluniix is owned and operated by Nantong Huicaiyan Technology Co., Ltd.