Return & Refund Policy
Order Cancellation Requests
If you wish to cancel your order, please contact Veluniix as soon as possible after completing your purchase.
Cancellation requests can only be reviewed before the order has entered the preparation or fulfillment process.
Once an order has been processed, packed, or arranged for shipment, cancellation may no longer be possible.
If the order has already been shipped, it cannot usually be canceled. In this case, you may request a return after receiving the package according to our Return Policy.
Return Conditions
Eligible items may be requested for return within:
14 calendar days after receiving the order.
To qualify for a return, products should meet the following requirements:
- The item must remain unused;
- The product must be returned in its original condition;
- Original packaging and accessories should be included when applicable; and
- Proof of purchase must be provided.
Please do not send any items back before receiving confirmation and return instructions from our customer support team.
Veluniix does not charge restocking fees for approved returns.
For returns caused by personal preference, incorrect ordering, change of mind, or other customer-related reasons, the customer is responsible for the return shipping costs.
If an item arrives damaged, defective, incorrect, incomplete, or does not match the product description due to an error during fulfillment, Veluniix will cover the reasonable return shipping costs necessary to resolve the issue.
How to Request a Return
To submit a return request, please contact:
Please provide the following details:
- Order number;
- Product information;
- Reason for the return request; and
- Photos or videos showing the issue when applicable.
Please wait for approval before returning any product.
After your request has been reviewed and accepted, our customer service team will provide the return instructions and the correct return address.
Refund Process
After an approved return arrives at the designated return location, the item will be inspected.
Once the review process is completed, we will send an email confirming the refund status.
Approved refunds are generally processed to the original payment method within 5–10 business days.
After the refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Refund Issues
If you have not received your refund within the expected processing period, please first check your payment account and contact your financial institution for confirmation.
If the refund is still unavailable, please contact:
Please include your order number and any relevant refund information so we can assist you.
Return Shipping Information
Please contact our customer service team before sending any return package.
Return requests should be submitted through:
After approval, we will provide the appropriate return instructions and authorized return destination.
The authorized return address may be different from the registered business address of Nantong Huicaiyan Technology Co., Ltd. Please do not send products to the registered company address unless specifically instructed by our customer service team.
For returns caused by customer preference, ordering mistakes, or other personal reasons, customers are responsible for the applicable return shipping costs.
For products that are damaged, defective, incorrect, incomplete, or significantly different from the description due to our fulfillment error, Veluniix will cover the reasonable return shipping costs required to resolve the matter.
Authorized Return Address:
The applicable return address will be provided by our customer service team after the return request has been reviewed and approved.