Contact Us
Thank you for choosing Veluniix.
The Veluniix online store is operated by Nantong Huicaiyan Technology Co., Ltd., which manages the services and customer support activities provided through veluniix.com.
We are committed to providing customers with clear communication and convenient assistance throughout their shopping experience. Whether you need information before placing an order or support after completing a purchase, our team is available to help with your questions and requests.
Customer Support
Our customer service team can assist with matters including:
- Product information, features, and general questions;
- Order details and purchase-related assistance;
- Payment and checkout concerns;
- Shipping updates and delivery information;
- Package tracking support;
- Eligible order changes or cancellation requests;
- Return and refund inquiries;
- Issues involving damaged, incorrect, missing, or defective items; and
- Other questions related to purchases made through Veluniix.
For assistance with an existing order, please provide your order number and a clear description of your request. This helps our team review the details and provide more accurate support.
Contact Information
Customer Service Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
Messages submitted outside of our regular service hours will be reviewed during the next available support period.
Company Information
Brand Name:
Veluniix
Company Name:
Nantong Huicaiyan Technology Co., Ltd.
Website:
veluniix.com
Registered Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China
Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
Request Handling
We review customer inquiries carefully and provide assistance based on the details of each request.
Response times may vary depending on the type of inquiry, customer service workload, weekends, public holidays, promotional periods, and other factors that may affect support availability.
To help us process your request efficiently, please include your order number, contact information, and any relevant details when contacting our support team.