Privacy Policy
This Privacy Policy explains how Veluniix, operated by Nantong Huicaiyan Technology Co., Ltd., collects, uses, stores, and manages personal information when you visit our website, communicate with us, or make purchases through veluniix.com.
Throughout this Privacy Policy, references to “Veluniix,” “we,” “us,” and “our” refer to Nantong Huicaiyan Technology Co., Ltd.
By accessing our website or using our services, you understand and agree that your information may be handled as described in this Privacy Policy and in accordance with applicable privacy laws.
Information We Collect
The type of information we collect depends on how you interact with our website, products, and services.
Information Provided by Customers
When you place an order, contact customer support, subscribe to updates, participate in promotions, or communicate with us, you may provide information including:
- Name;
- Email address;
- Telephone number;
- Billing information;
- Shipping details;
- Order information;
- Customer service communications; and
- Other information voluntarily provided by you.
Payment information is generally processed through secure payment providers or ecommerce service partners. We do not store complete payment card details.
Information About Other Recipients
If you purchase a product for another person or request delivery to another recipient, you may provide their personal information, including name, contact details, or shipping information.
You should only provide another person's information when you have permission or a valid reason to do so.
Automatically Collected Information
When you browse veluniix.com, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.
This information may include:
- IP address;
- Browser information;
- Device details;
- Operating system;
- Pages visited;
- Website activity;
- Referral information; and
- Cookie identifiers.
This information helps us maintain website operations, improve customer experience, analyze website performance, and protect website security.
Cookies and Similar Technologies
Veluniix may use cookies, pixels, log files, and other similar technologies to support website functionality.
These technologies may be used to:
- Keep shopping cart information available;
- Remember customer preferences;
- Support checkout functions;
- Improve website performance;
- Understand visitor behavior;
- Measure marketing activities; and
- Maintain security features.
You may manage cookie settings through your browser. However, restricting certain cookies may affect some website functions.
Use of Personal Information
We may use collected information for purposes such as:
- Processing and completing orders;
- Providing order confirmations and updates;
- Arranging shipping and delivery;
- Managing payments, returns, refunds, and cancellations;
- Responding to customer inquiries;
- Maintaining transaction records;
- Improving website functions and services;
- Preventing fraudulent or unauthorized activity;
- Protecting our systems;
- Understanding customer interactions;
- Sending marketing communications where permitted; and
- Meeting legal, accounting, and regulatory obligations.
Information may also be used for purposes reasonably connected to the reasons it was collected.
Disclosure of Personal Information
We may share personal information with service providers and partners when necessary to operate our business and provide services.
These parties may include:
- Payment service providers;
- Ecommerce platforms;
- Shipping carriers;
- Fulfillment partners;
- Customer support providers;
- Website hosting providers;
- Analytics services;
- Marketing service providers;
- Security and fraud prevention providers; and
- Authorities when disclosure is required by law.
These third parties may only process information necessary to provide their services.
Personal information may also be transferred during business-related events such as restructuring, acquisition, asset transfer, or similar transactions.
Third-Party Services
Our website may include third-party services related to payments, analytics, advertising, or website functionality.
These providers may collect information through their own technologies and operate under their own privacy policies.
We recommend reviewing the privacy practices of third-party services before providing information through their platforms.
Data Storage and Retention
We retain personal information only for the period reasonably necessary for business operations, legal requirements, and legitimate purposes.
Retention periods may depend on:
- Order records;
- Customer support history;
- Accounting requirements;
- Fraud prevention needs;
- Dispute resolution;
- Legal obligations; and
- Business requirements.
When information is no longer required, it may be deleted, anonymized, or processed according to applicable laws.
Your Privacy Rights
Depending on your location and applicable regulations, you may have rights regarding your personal information.
These rights may include requests for:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of certain information;
- Details regarding data processing;
- Copies of personal information;
- Restrictions on certain processing activities; or
- Withdrawal of consent where applicable.
To submit a privacy request, please contact:
We may request verification information before completing certain requests.
Marketing Communications
If you receive promotional communications from Veluniix, you may unsubscribe by following the instructions included in the message.
You may also contact:
to request changes to your communication preferences.
Please note that transactional messages related to orders, payments, shipping, returns, or customer service may still be sent when necessary.
Information Security
We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system or method of electronic storage can guarantee complete security.
Customers are responsible for maintaining the security of their account information and login details.
Children's Privacy
Veluniix is intended for general audiences and is not designed for children under the age of 13 or the applicable minimum age required by local regulations.
We do not knowingly collect children's personal information in violation of applicable laws.
If you believe that information relating to a child has been provided improperly, please contact:
We will review the request and take appropriate action where required.
International Data Processing
Veluniix is operated by Nantong Huicaiyan Technology Co., Ltd.
Our service providers, including payment processors, logistics providers, hosting services, and technology partners, may operate in different countries or regions.
As a result, personal information may be transferred, stored, or processed outside your country of residence.
We handle such transfers according to applicable privacy and data protection requirements.
External Links
Our website may contain links to third-party websites or services.
These external platforms operate independently and may have their own privacy policies.
Veluniix is not responsible for the privacy or security practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business operations, technologies, or legal requirements change.
Any revisions will be reflected by updating this page.
We encourage customers to review this Privacy Policy periodically for the latest information.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Brand Name:
Veluniix
Legal Company Name:
Nantong Huicaiyan Technology Co., Ltd.
Website:
veluniix.com
Registered Business Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China
Customer Support Email:
service@veluniix.com
Business Phone:
+86 513 8572 6222
Customer Service Hours:
9:00 AM–6:00 PM PDT
Veluniix is owned and operated by Nantong Huicaiyan Technology Co., Ltd.