Terms of Purchase
Terms of Purchase
These Terms of Purchase apply to all purchases completed through veluniix.com (the “Website” or “Store”).
The Veluniix online store is operated by Nantong Huicaiyan Technology Co., Ltd. (“Veluniix,” “Company,” “we,” “us,” or “our”).
By placing an order through our Website, you agree that your purchase is subject to these Terms of Purchase, together with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Purchase Agreement
When you complete a purchase through Veluniix, these Terms form part of the agreement between you and Nantong Huicaiyan Technology Co., Ltd.
By submitting an order, you confirm that:
- You have reached the legal age required to enter into a purchase agreement in your location;
- You have the authority and legal ability to complete the transaction; and
- You are permitted to purchase, receive, and use the products ordered according to applicable laws.
Customers are responsible for reviewing any requirements related to product use, delivery, import restrictions, or local regulations that may apply to their order.
Customer communications, including emails, support requests, and other service interactions, may be retained where reasonably necessary for purposes such as order assistance, security protection, record management, dispute handling, and improving customer service.
Personal Information and Privacy
Personal information collected during shopping, checkout, payment processing, or customer communication is handled according to our Privacy Policy.
Information may be used and processed for purposes related to:
- Completing purchases;
- Managing customer requests;
- Providing order updates;
- Coordinating shipping;
- Handling returns and refunds; and
- Maintaining required business records.
We may update our Privacy Policy when changes occur to our services, technology, business practices, or legal requirements.
The latest version will always be available through veluniix.com.
Orders and Purchase Processing
Order Confirmation and Review
Submitting an order does not always mean that the order has been accepted.
Before fulfillment begins, orders may be reviewed and may not be completed in certain situations, including:
- Product availability issues;
- Incorrect pricing or product information;
- Payment authorization failures;
- Incomplete or inaccurate customer information;
- Suspected fraudulent activity;
- Shipping limitations; or
- Other circumstances that prevent successful fulfillment.
We may request additional information when necessary to verify an order or confirm purchase details.
If payment has already been collected and the order cannot be fulfilled, eligible amounts will generally be returned to the original payment method.
Product Information
We make reasonable efforts to provide accurate product information through veluniix.com, including:
- Product descriptions;
- Images;
- Materials;
- Measurements;
- Features;
- Specifications; and
- Available options.
Certain differences may occur due to factors such as:
- Screen display settings;
- Photography conditions;
- Manufacturing updates;
- Packaging changes; or
- Reasonable product variations.
If a product received is significantly different from the description provided, the matter will be handled according to our Return & Refund Policy and applicable consumer protection requirements.
Pricing and Promotions
We aim to provide accurate pricing information on our Website.
However, occasional technical, administrative, or listing errors may occur.
If a significant pricing error is identified, we may review the affected order and take appropriate action, including correcting the information, declining the order, or canceling the transaction where permitted by applicable law.
If payment has already been received for an order canceled due to a significant pricing error, the applicable amount will generally be refunded through the original payment method.
Product prices, discounts, promotions, and availability may change from time to time.
Product Availability, Processing and Delivery
Product availability shown on the Website reflects the information reasonably available at the time of purchase.
Inventory levels may change between order placement and fulfillment.
After successful payment confirmation, orders are generally prepared within:
1–5 business days
After shipment, estimated standard delivery within eligible United States locations is:
10–20 business days
Our current standard shipping arrangement is:
Orders of $39.90 USD or more:
$5.99 USD Standard Shipping
For orders below the stated shipping threshold, available shipping options and applicable charges will be displayed during checkout before payment completion.
Delivery estimates begin after dispatch and do not include order preparation time.
Processing and delivery may be affected by circumstances including:
- Inventory availability;
- Carrier schedules;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Delivery location;
- Fulfillment arrangements; or
- Other unexpected logistics situations.
Delivery timeframes are estimates only and do not represent guaranteed arrival dates.
If an ordered item becomes unavailable after purchase, we may provide an appropriate solution depending on the circumstances, including:
- Contacting the customer regarding the unavailable item;
- Removing the unavailable item where applicable;
- Issuing an eligible refund; or
- Providing another available resolution.
For complete delivery information, please refer to our Shipping Policy.
Product Use and Regional Requirements
Products available through Veluniix may have different requirements depending on the product type and destination.
Customers should review product information before purchase and ensure that products are suitable for their intended use.
Depending on the product and location:
- Product specifications may vary;
- Packaging or instructions may differ;
- Certain compatibility requirements may apply;
- Local safety or usage requirements may need to be considered.
Customers are responsible for complying with applicable local requirements related to product use, importation, or ownership where permitted by law.
Nothing in these Terms removes mandatory consumer rights or product protection requirements.
Taxes and Additional Charges
Orders may be subject to taxes, duties, customs fees, or other government-imposed charges depending on the destination and applicable regulations.
Possible charges may include:
- Sales tax;
- Value-added tax (VAT);
- Import duties;
- Customs charges; or
- Other legally required fees.
Where applicable charges are collected during checkout, they will be displayed before the order is completed.
Any additional charges imposed separately by customs authorities, carriers, or government agencies will be handled according to applicable laws and regulations.