Terms of Service

1. Introduction

Welcome to veluniix.com.

These Terms of Service establish the rules and conditions that apply when you access, browse, or make purchases through the Veluniix online store.

The website and related services are operated by:

Nantong Huicaiyan Technology Co., Ltd.

Throughout these Terms, references to “Veluniix,” “we,” “our,” or “us” mean Nantong Huicaiyan Technology Co., Ltd., the operator of the Veluniix online store.

By using our website, creating an account where available, submitting an order, or interacting with our services, you agree to follow these Terms together with our other published policies, including:

• Privacy Policy;
• Shipping Policy;
• Return & Refund Policy;
• Other notices and guidelines provided through our website.

If you do not agree with these Terms, please discontinue use of our website and related services.

2. Using Our Online Store

Veluniix provides customers with an online shopping environment where products can be viewed, selected, and purchased.

When using our website, you agree that your activities will comply with applicable laws and will not negatively affect the operation, security, or availability of our services.

You are responsible for ensuring that:

• Information submitted during shopping is accurate;
• Your account details, if applicable, remain secure;
• Your payment information is authorized for use;
• Your use of the website does not violate applicable laws or third-party rights.

The website should not be used for activities involving fraud, unauthorized access, harmful software, interference with website functions, or other improper conduct.

We reserve the right to limit access or take appropriate action when necessary to protect our customers, website, and business operations.

3. Website Services and Availability

We aim to keep our website available and provide a reliable shopping experience.

However, certain website functions may occasionally be affected by:

• Technical maintenance;
• System updates;
• Security measures;
• Service provider interruptions;
• Website improvements; or
• Other operational circumstances.

We may update, adjust, suspend, or remove certain website features when reasonably necessary.

These changes will not affect rights connected with orders that have already been accepted unless required by applicable law.

4. Product Information and Website Content

We make reasonable efforts to present product information clearly, including product descriptions, images, specifications, pricing, and availability details.

However, some information may vary slightly due to:

• Screen display differences;
• Lighting conditions in product photography;
• Manufacturing updates;
• Packaging changes;
• Measurement variations; or
• Other reasonable differences.

We do not guarantee that every website detail will always be completely free from errors or omissions.

If incorrect information affects an order, we will handle the matter according to applicable policies and legal requirements.

5. Product Availability and Pricing

Products, prices, promotions, and availability may change without prior notice.

We may:

• Update product selections;
• Adjust prices;
• Modify promotions;
• Temporarily remove products; or
• Discontinue certain items.

If an order has already been accepted, changes will not be applied in a way that unlawfully removes customer rights.

In cases involving significant pricing mistakes, product information errors, or availability issues, we may review the situation and provide an appropriate solution.

6. Placing an Order

When completing a purchase through Veluniix, customers are responsible for providing complete and accurate information, including:

• Name;
• Contact details;
• Billing information;
• Shipping address; and
• Other information required during checkout.

Submitting an order represents your request to purchase selected products.

An order becomes accepted only after payment confirmation and order processing by our system.

We may review or refuse an order when circumstances require, including:

• Product availability limitations;
• Incorrect pricing or product information;
• Payment authorization problems;
• Incomplete customer information;
• Suspected fraudulent activity;
• Shipping restrictions; or
• Other circumstances preventing proper fulfillment.

If an order cannot be fulfilled after payment has been received, any eligible refund will generally be returned through the original payment method.

7. Payment Processing

Payment methods available for your purchase will be displayed during checkout.

Payment options may vary depending on factors such as:

• Location;
• Device settings;
• Browser environment;
• Payment provider availability; and
• Current checkout conditions.

By completing payment, you confirm that:

• The payment information provided is accurate;
• You are authorized to use the selected payment method; and
• The transaction information submitted belongs to you or has been used with permission.

Payments may be processed through Shopify and independent payment service providers.

Veluniix does not generally store complete payment card information processed through third-party payment systems.

8. Shipping and Delivery

Veluniix currently provides shipping services to eligible addresses within the United States.

After payment confirmation, orders generally require:

1–5 business days

for preparation and processing.

After shipment, estimated delivery time is:

10–20 business days

Our current standard shipping arrangement is:

Orders of $39.90 USD or more:
$5.99 USD Standard Shipping

Delivery estimates are provided for reference and may vary due to:

• Carrier operations;
• Weather conditions;
• Public holidays;
• Transportation delays;
• Local delivery situations; or
• Other circumstances outside reasonable control.

For additional delivery details, please refer to our Shipping Policy.

9. Fulfillment Arrangements

Orders may be prepared through different fulfillment methods, including internal arrangements or third-party logistics partners.

The location used to fulfill an order may depend on:

• Product availability;
• Inventory placement;
• Warehouse arrangements;
• Shipping destination; and
• Logistics requirements.

Therefore, the shipment origin displayed on a package may not be the same as the registered business address of:

Nantong Huicaiyan Technology Co., Ltd.

The use of fulfillment partners does not change the customer rights and procedures described in our store policies.

10. Order Changes and Cancellation

If you need to update or cancel an order, please contact our customer support team as soon as possible.

Requests should be submitted before the order enters fulfillment or shipment preparation.

Once an order has been processed, packed, or transferred for delivery, changes or cancellations may no longer be available.

If an order has already been shipped, cancellation is generally not possible. In such cases, customers may need to follow the applicable return process after receiving the product.

For cancellation or order-related assistance, please contact:

service@veluniix.com

11. Returns and Refunds

Returns and refunds for eligible purchases are handled according to our Return & Refund Policy.

Customers may request a return within:

14 calendar days after receiving the order

Returned items should generally:

• Remain unused;
• Be in their original condition;
• Include original packaging where applicable; and
• Include valid proof of purchase.

Before sending any product back, customers must contact our support team and receive return instructions.

Please do not send returned products to the registered company address unless specifically instructed by our customer service team.

12. Return Shipping Responsibilities

For returns caused by customer-related reasons, including:

• Change of mind;
• Personal preference;
• Incorrect ordering decisions; or
• Other non-product-related reasons,

the customer is responsible for applicable return shipping costs.

If a product arrives:

• Damaged;
• Defective;
• Incorrect;
• Missing components; or
• Significantly different from the description due to an error on our part,

Veluniix will cover the reasonable return shipping costs required to resolve the issue.

Approved returns are not subject to restocking fees.

13. Refund Processing

After a returned item has been received and reviewed, we will notify the customer regarding the refund status.

Approved refunds are generally processed to the original payment method within:

5–10 business days

After the refund is issued, additional processing time may be required by banks, card issuers, or payment providers before the amount appears in the account.

If a refund has not been received within the expected timeframe, customers should first confirm the status with their payment provider and then contact:

service@veluniix.com

Please include order information and relevant refund details to help us review the request.

14. Damaged, Incorrect, or Missing Products

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer service team.

Please provide:

• Order number;
• Description of the issue; and
• Supporting photos or videos where applicable.

After reviewing the available information, Veluniix may provide an appropriate resolution, which may include:

• Replacement;
• Eligible refund;
• Authorized return; or
• Another suitable solution.

15. Third-Party Services

Veluniix may use third-party services and technologies to support website operations, including:

• Ecommerce platforms;
• Payment processors;
• Analytics providers;
• Marketing tools;
• Shipping services; and
• Other operational providers.

These third-party services may have their own terms, privacy policies, and operating practices.

Veluniix does not control the independent policies or systems of third-party providers.

Customers should review applicable third-party terms when using services provided by external platforms.

16. External Websites and Links

Our website may contain links to external websites, applications, or services operated by third parties.

These external websites operate independently from Veluniix.

We are not responsible for:

• Third-party website content;
• Privacy practices;
• Security procedures;
• Availability of external services; or
• Products or services offered by third parties.

The presence of external links does not necessarily indicate endorsement or partnership.

17. Reviews and Customer Content

Where customers are allowed to submit reviews, comments, images, feedback, or other content, customers are responsible for ensuring that submitted materials are accurate and lawful.

Customers must not submit content that:

• Violates another person's rights;
• Contains unlawful or misleading information;
• Includes harmful materials;
• Infringes intellectual property rights; or
• Violates applicable laws.

Veluniix may remove or restrict content when reasonably necessary to protect customers, third parties, or the operation of our website.

18. Privacy Protection

Our handling of personal information is described in our Privacy Policy.

The Privacy Policy explains information collection, usage, storage, sharing practices, cookies, customer rights, and related privacy matters.

Privacy-related requests should be submitted according to the procedures described in that policy.

19. Intellectual Property

All website materials, including text, images, graphics, logos, designs, layouts, product information, and other content displayed through veluniix.com, are owned by, licensed to, or legally used by Veluniix, Nantong Huicaiyan Technology Co., Ltd., or the applicable rights holders.

Customers may use website content only for personal shopping purposes.

Without appropriate authorization, website materials may not be:

• Copied;
• Modified;
• Distributed;
• Sold;
• Republished;
• Used commercially; or
• Turned into derivative works.

Third-party trademarks, names, and logos remain the property of their respective owners.

20. Website Operation

We aim to maintain a secure and functional shopping environment.

However, website availability may occasionally be affected by:

• Maintenance activities;
• Technical issues;
• System updates;
• Network interruptions; or
• Other operational factors.

We do not guarantee uninterrupted access to all website features at all times.

This does not affect customer rights related to accepted orders, eligible refunds, defective products, or mandatory consumer protections.

21. Disclaimer and Liability

To the extent permitted by applicable law, Veluniix does not guarantee that the website will always operate without interruption, errors, or technical problems.

Nothing in these Terms limits rights that cannot legally be excluded, including rights related to:

• Consumer protection laws;
• Product safety requirements;
• Defective products;
• Required refunds; or
• Other mandatory legal protections.

To the extent permitted by law, Veluniix and applicable service providers are not responsible for indirect or consequential losses arising from website access or use where such limitations are legally allowed.

22. Customer Responsibility

Customers may be responsible for losses or costs resulting directly from:

• Illegal use of the website;
• Violation of these Terms;
• Misuse of services; or
• Infringement of another party's rights.

This does not apply where responsibility arises from our own unlawful actions or failure to meet legal obligations.

23. Suspension of Access

Veluniix may restrict or suspend website access when reasonably necessary due to:

• Fraud concerns;
• Illegal activities;
• Security risks;
• Serious misuse of the website; or
• Material violations of these Terms.

Such actions do not remove rights or obligations related to previous orders, payments, returns, refunds, or applicable consumer protections.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply.

Any invalid provision will be interpreted or adjusted only to the extent necessary to comply with applicable requirements.

25. Applicable Law

These Terms are governed by applicable laws relevant to the relationship between customers and Veluniix.

Nothing in these Terms is intended to reduce consumer rights that are protected under mandatory laws.

Any dispute will be handled according to applicable legal requirements and procedures.

26. Updates to These Terms

We may revise these Terms when changes occur to:

• Website services;
• Business operations;
• Products;
• Technology;
• Legal requirements; or
• Store policies.

Updated Terms will be published on veluniix.com.

Customers are encouraged to review these Terms periodically.

27. Contact Information

If you have questions regarding these Terms or your use of our website, please contact us:

Brand Name:
Veluniix

Legal Company Name:
Nantong Huicaiyan Technology Co., Ltd.

Website:
veluniix.com

Customer Support Email:
service@veluniix.com

Business Phone:
+86 513 8572 6222

Customer Service Hours:
9:00 AM–6:00 PM PDT

Registered Business Address:
BS-103, Feima International Center, Xinkai Subdistrict, Nantong Economic and Technological Development Zone, Nantong City, Jiangsu Province, China

Veluniix is owned and operated by Nantong Huicaiyan Technology Co., Ltd.